Donor Update: Email Scams and Hoaxes

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Médecins Sans Frontières has recently received reports of third parties attempting to fraudulently collect money on our behalf via email or networking sites on the web.

In some cases, these emails have taken the form of claiming to provide reimbursements for donations and have named actual Médecins Sans Frontières staff or senior management in their appeals in order to bring a sense of credibility to their communications. In other instances, perpetrators of these schemes use aliases, often under the name of a Médecins Sans Frontières employee, on networking sites in order to lure unsuspecting subscribers to send them funds to cover the travel costs of an alleged Médecins Sans Frontières staff member to return home from a field assignment or pay for an individual medical procedure for a fictitious patient.

If you have any reason to suspect that you have been approached by a third party posing illicitly as an associate or affiliate of Médecins Sans Frontières, via email or other online communications, please forward the communication or description of the incident to office(at) and put “Fraud” in the subject line.

If you are in doubt about an email or other means of communications, please feel free to contact us at office(at)


It is important when donating to Médecins Sans Frontières Australia that you check that you are in fact on the official Médecins Sans Frontières Australia website. You can do so by checking that your web browser address starts with either:


Any other domain is NOT an official Médecins Sans Frontières Australia website. We recommend that if you suspect you are on a fraudulent website, that you let us know. Please send us the URL, along with any information you received that led to you visiting that website.

When donating online, we recommend that you type "" into your address bar directly, then browse our website to the appropriate donation form. Otherwise, feel free to call our Service Centre to complete your donation over the phone. Your donations are very much appreciated and critical to our work.

Security tips for your online safety

  • Never send your credit card details to anyone by email.
  • Never fill in your credit card details on a webpage without checking the security padlock is active, legitimate and not expired.
  • If you are unsure that you are dealing with a legitimate website, email, or representative - we recommend that you contact our Service Centre to check.

Your private information security is taken seriously by Médecins Sans Frontières Australia, and we take every professional measure to ensure that your data is kept safe. We thank you for your generosity and continued support.